Clients in Tulsa & Oklahoma City

Who do I inform if my pet may bite or have aggression issues?

Should your pet become nervous when restrained, please let Dr. Gwin and/or his staff know prior to the examination. Even if your pet has never been aggressive, our exam requires close eye-to-eye contact, which can make some pets anxious, so a muzzle may be necessary to complete the best examination possible. This is for everyone’s protection and will not harm or traumatize your pet. Any sign of fear, growling, or showing teeth will require a muzzle before examination, and if you are unable or unwilling to muzzle your pet, we may be unable to perform the exam. Your understanding and cooperation are appreciated.

What if my pet does not like other animals?

Please check in a few minutes early without your pet so we can work with you to arrange a way to keep your pet isolated from other animals.

How long does an appointment take?

It is always our desire to see your pet on time. However, because there are limited ophthalmologists in Oklahoma and surrounding states, emergency appointments can delay the schedule. On a perfect day without interruption, new appointments last approximately 15 to 30 minutes, and medical and surgical re-evaluations take 5 to 20 minutes. Early morning appointments are most likely to be on time.

Can I drop off my pet for the appointment or do I have to stay?

We do not have drop-off service. You will need to stay for check-in, the examination, and check-out. There is history about your pet’s condition that only you can answer, and after the exam Dr. Gwin will provide you with the information and treatment needed to care for your pet.

What if I have to cancel an appointment?

We understand that family emergencies and work obligations can disrupt the best-laid plans. However, when you do not call in advance to cancel, another patient misses out on much-needed treatment. We ask for 24 hours’ notice when canceling an appointment.

Can I keep my appointment if I am running late?

If you are running late, please call our office. We will always try to accommodate a late arrival, but Dr. Gwin has an extremely full schedule. Your pet may be worked in as soon as possible, or it may be necessary to reschedule to the next available date and time.

How do I refill my pet’s medication if I run out?

Do not stop medications until directed to do so by Dr. Gwin. You may call either our Oklahoma City or Tulsa office to request a refill. Medications can be picked up at either location or mailed to you for an $8 fee. If you are past due for a recheck, you will need to schedule an appointment before refills are dispensed. By law, we must see patients once yearly to renew prescriptions, so we cannot refill prescriptions more than one year past your pet’s last exam. If you are unable to return to our clinic, please contact your primary veterinarian for refills.

What is included in a consultation?

Our standard consultation includes a complete ophthalmic examination of both eyes using slit lamp biomicroscopy and an indirect ophthalmoscope. Dr. Gwin may also perform a fluorescein stain, Schirmer tear test, or tonometry during the exam. Please call our office with specific questions about pricing.

What kind of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, personal checks, cash, and the CareCredit healthcare credit card. Payment is due in full upon discharge of your pet. We do not offer a payment plan or in-house financing. CareCredit terms are 6 months with no interest if paid in full; we do not offer 12, 18, or 24 month interest-free terms.

How much does surgery cost?

The exact cost of surgery or an ophthalmic evaluation depends on the nature of your pet’s eye problem. Specialized procedures or medications will result in additional charges. Phone estimates based on your description are approximate, and an exact cost can’t be given without an evaluation by Dr. Gwin.